On this page you will find various questions that clients have asked us. If you can`t find what you are looking for, then why not send us an email or chat to us via the live chat option. We will be more than happy to answer any question you may have.
What is your delivery area?
Fast Track Express will deliver anything, anytime, in many regions of the world. Our home office is located in Peshawar, Rawalpindi, Gujrat, Jehlam, Lahore, Sialkot, Faisalabad, so the majority of our deliveries either begin or end there. We are happy to help no matter the destination! Please call our office for pricing information.
What are your hours?
We operate 24 hours a day, 7 days a week, 365 days a year.
How can I open an account?
Feel free to call our sales office and they will assist you in getting an account established for your business. If you prefer, you may fill out the Account Profile Form and email that to our sales office.
Can I track my package?
All clients can check the status of their deliveries by using our online system. The progress of the delivery will be measured in the following increments: order placed, dispatched, picked up, and delivered. When the delivery is completed, an email can be generated and sent to our clients. It will show who signed for the package as well as what time it was delivered!
Do I have to bring my parcel to you?
No, we will collect from you at a time of your convenience. Only for Account holder 200 kg plus shipment .
Why do I need the postcode when booking a courier?
Our computerized booking system operates on a postcode to postcode algorithm. It calculates the distance between these two postcodes and this is what you will be charged.
How do I know my package will be safe?
We look after your goods just the same as you would. The driver who collects your consignment keeps it in his vehicle. He takes it personally to the delivery address. We don’t play “pass the parcel” like some couriers do.
My customer says he never received the package, can you help?
Yes, we have a written record of every collection and delivery which proves who sent and received, when and where every package was delivered.
Can I contact you after the office is closed?
Yes, After the office is closed, which is around 6:00pm week days. All the courier booking phone lines are diverted to the on-call customer services staff. They will be happy to help you with your inquiry any time or day.
What can I do if there is a change of plan after you have collected?
This is not a problem. Just let us know what changes have occurred and we can contact the driver to re-route him.
Is there a size or weight limit to my consignment?
When you book your delivery, it is important to tell our customer services staff exactly what size and weight you wish us to carry. We will then be able to send the correct sized vehicle for the job. There is a limit in size and weight for each vehicle, our staff will advise you at the time of booking.
DIM Weight
L X W X H ÷ 5000
How can I pay for a courier if I don't have an account?
You can pay over the phone using a credit card or we can collect a cheque or cash at the collection or delivery point. You can apply for a credit account by filling in the credit application form here.
Can I book a collection from outside Pakistan?
Yes, we have faciality the country which we can send to collect your package from anywhere.
What is your policy when things go wrong?
It is our policy to inform you of any major delays i.e. due to accidents, breakdowns etc. We have over 25 years of experience in the courier industry. Over this time, we have probably learned to deal with most things which could go wrong and have stand by solutions on hand. That is one of the reasons you need to choose a reputable courier and not a one-man band. Remember you get what you pay for.
What do I do if my invoice is incorrect?
Your best option is to contact your local branch before your phone the head office accounts department and explain the nature of the query. They can usually deal with most queries. Any Credits Notes are originated from the branch and sent to the head office for processing.
Do you offer a next day delivery service?
Yes, in fact our Hull branch specializes in this service. The other areas specialize in our same day express delivery service.
Why do I have to pay the same price for delivering an envelope as I do for a pallet?
Because we send a vehicle direct from collection to delivery, the cost to us and you are the same, whether the van is full or empty. We do charge more if the volume of goods needs a larger vehicle.
Are my goods insured?
Yes, we provide insurance for your goods, which is optional mandatory requirement, incase your shipping high valuable goods you must need to insure your shipment that is important it will cover the risk, loss.
What are your rates?
All rates are calculated on ground service of external courier companies i.e UPS, DPD, DHL, etc
how to file for insurance claim?
In this Receiver will file immediate claim to deliver company. (UPS, FEDEX, DPD, DHL etc) within 3days we will provide assistance. Incase of damage parcel received should keep the parcel as it received for examination by UPS/DHL.
